Virtual Complaints Book

DSHERPASS EIRL

20607717991

Av. Coyasullo 517
Cusco - Perú

15/10/2025

Identification of the complaining consumer

First Name

Last Name

Second Last Name

Document Type

Document Number

Phone

Department

Province

District

Address

Reference

Are you underage?

Yes No

Full name of the attorney

Identification of the contracted product/service

Type of consumption

Order number

Claimed amount

Product or service description:

Details of the complaint and consumer's request

Type of complaint^(*)

Date of purchase

Date of consumption

Details of the complaint:

Consumer's request:

Claim: Disagreement unrelated to products and/or services; or, dissatisfaction or unhappiness with customer service.

Complaint: Disagreement related to products and/or services.

*The submission of a complaint does not prevent seeking other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.

*The supplier must respond to the complaint within a maximum period of fifteen (15) business days, which cannot be extended.

The owner of the business/company acknowledges and accepts the content and truthfulness of the described events.

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